PRESENTATION HISTORY QUALITY

QUALITY AND PRODUCTION CONFORMITY POLICY

INDUSTRIAS CLERIS S.L. deals primarily in providing its customers with metal constructions, vehicles, trailers, components and independent technical units that are fully adapted to meet their needs.

For us, Quality involves knowing the type of service our customers require and exceeding their expectations as quickly as possible in compliance with applicable legal and regulatory requirements.

On implementing an Integrated Management System in line with the UNE-EN-ISO 9001:2008 Standard, Spanish Royal Decree 750/2010 and European Directive 2003/37/EC, INDUSTRIAS CLERIS S.L. seeks to encourage the participation of all its employees, making them aware of the importance of their activities and how they contribute towards meeting Quality Objectives and assuring Production Conformity.

In line with the responsibility assumed, it provides the necessary resources to ensure compliance with this policy.

We establish certain Quality Objectives on all levels according to this policy, monitoring the degree of compliance in order to measure our improvement.

The INDUSTRIAS CLERIS S.L. management regularly reviews the Integrated Management System to ensure it remains suitable, adapted and efficient.

This review involves assessing opportunities to improve the system and to control the processes, and the need for changes to the quality system, to the Policy or to the Quality Objectives is detected along with the need to provide new services, where required by the market, in compliance with legal and voluntary requirements.

ADMINISTRATIVE CONTROL OF THE UCA

In response to growing needs for vehicle control, the Authorities have increased the requirements regarding registration and monitoring measures implemented by authorised manufacturers. The Automobile Certification Unit (UCA) is the Technical Service appointed by the Spanish Ministry of Industry, Energy and Tourism for the official approval of vehicles and components.

In order to verify conformity between vehicles ready for registration and the official approval granted, the UCA initially assesses the system implemented in the company, controls the in-house procedures defined for manufacturing and finally issues its product conformity, which is essential for obtaining and issuing MOT certificates.

Many of these requirements, which are necessary for process standardisation, the configuration of control measures and continued quality improvement, are included in the quality standards that also indicate the need for an external organisation to certify the quality for third parties.

ISO 9001 CERTIFICATION

Adopting a quality management system is a firm commitment towards a comprehensive quality system and towards improving the interrelation between the internal organisation and the processes involved in manufacturing, so that quality becomes a main part of our business culture and involves all our personnel.

The ISO 9001 quality standard is based on the continuous improvement of processes and proves the commitment of our organisation towards quality and customer satisfaction. It defines and establishes the requirements to be met by the management system in order to guarantee the quality of the service and of the products manufactured:

•Process standardisation.
•Meeting customer requirements.
•Proof of the product and service quality to third parties.
•Strengthening of the business structure in light of internal or market changes.

Hence, continuous improvement is actively promoted in the organisation to improve competitiveness as a result of increased production and optimised resources and structure.

Furthermore, through the quality management system certificate our organisation receives public and international recognition audited by an independent third party. In short, it transmits greater trust and reliability among our customers and users.

PRESENTATION HISTORY QUALITY